FAQ

There is a late cancellation fee of $15 applied to your account when you cancel within 12 hours hours of class. If you No-Show, there is a $25 fee applied to your account. This applies to both class packages and memberships. You will still keep your class credit.

No-Shows are when you don’t show up for a class you are signed up for and don’t cancel before hand. 

You may be added in off the waitlist up to 1 hour before class. If you are no longer able to make class, make sure you remove yourself from the waitlist to avoid being added to class and having to cancel. 

We have limited space in each class. We want to ensure that everyone has a chance to make it in off the waitlists. Additionally, a lot goes into class preparation, including the number of people in class. Please do your best to abide by these policies so, everyone has the best experience possible.

It is the clients responsibility to check in with your instructor.  

Discrepancies in late cancellation/now-show charges must be addressed within 48 hours after class time.

For your first class, show up 10 minutes early so the instructor can introduce you to the machine. Bring grippy socks. Wear athletic clothing. Bring water if you would like. Get ready for an awesome workout, that is great for your body.

YES! We will offer intro classes. We suggest at least 3 intro classes if you are new to reformer. Then there will be different levels of classes you can jump into when you are ready. Your instructor can give you feedback and suggestions on what class would be most suitable. Regardless of the class you take, all of our instructors are trained to give modifications to meet you where ever you are on your health and fitness journey!

Comfortable athletic clothing and grippy socks. Grippy socks are required.

We have plenty of free off street parking.

Grippy socks are required for class. If you don’t not have any/forgot them, they are available for purchase at the studio. 

We are sad to see you go!

To cancel your membership please email alexis@flex50pilates.com 

Cancellation request must be requested 7 days before your next billing cycle or you still may be charged for the next month.

There will be no refunds for past billing cycles. 

Note that you are able to freeze your account for up to one month per year, unless you need more time for health reasons.